Refund & Returns Policy
Your satisfaction is our priority. We accept returns and issue refunds under the conditions outlined below.
Return Eligibility
We accept returns within 14 days of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
Non-returnable items: Intimate apparel (lingerie, swimwear), earrings, and items marked as “Final Sale” cannot be returned for hygiene and safety reasons.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank — it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@deatita.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@deatita.com and send your item to the return address provided.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.
Order Cancellation
Orders can only be cancelled within 12 hours of purchase. Once an order has been processed and shipped, it cannot be cancelled but may be returned under this policy.
Contact Us
For any questions regarding returns or refunds, please contact us at support@deatita.com.