Shipping Policy
At De-Atita, we are committed to delivering your order in a timely and secure manner. We partner with trusted global logistics providers to ensure your items reach you safely.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Times
Estimated delivery times vary by destination:
- United States: 15–20 business days
- Canada & Europe: 15–25 business days
- Middle East: 15–25 business days
- Asia Pacific: 15–25 business days
- Other International: 20–30 business days
Please note: Delivery times are estimates and may vary due to customs processing, local postal services, or unforeseen circumstances. We appreciate your patience.
Shipping Rates
We are pleased to offer free standard shipping on all orders — no minimum purchase required.
Order Tracking
Once your order is shipped, you will receive an email with your tracking number and a link to track your package. Please allow 3–5 business days for the tracking information to update after receiving your shipping confirmation.
Multiple Shipments
Some orders may arrive in multiple packages as we operate from multiple locations to ensure efficient fulfillment and optimal product availability. If this occurs, you will receive separate tracking information for each shipment at no additional cost.
Customs, Duties & Taxes
De-Atita is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, and other charges).
Lost or Stolen Packages
De-Atita is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Incorrect Address
Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at support@deatita.com.